Frequently Asked Questions
1) How much for shipping fee?
TOFOU Music provides standard free shipping worldwide.
If you need expedite the shipping by express, there will be an additional fee, please message us.
2) How long will it take to receive the goods?
As you place the order, the processing time will take about 3 to 7 days subject to the items you purchase, and then the shipping time will take about 7 to 15 days. Therefore, the total delivery time will take about 10 to 22 days. If you need to expedite the order, please contact us.
3) What if the item is broken or missing during the shipping?
If there is any damage or missing about your order, please contact us right now and we will replace new product to you for free.
4) What payment do you accept?
For retail order we accept PayPal, it’s an easy and safe way to send and request money online. And if you don’t have a PayPal account, you can also use PayPal’s guest checkout option to pay with your credit or debit card without signing up for an account.
For wholesale order, we can negotiate a suitable payment way for both sides.
5) Need I pay the custom tax?
It subjects to the local custom rule in your country, buyers are responsible for any customs and import taxes that may apply.
However, we can offer DDP service to help deal with the tax, if needed, please contact us.